ISE Frequently Asked Questions - Commander Software
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1 Commander cannot create and save new files for saving PID Parameters.

In Windows 7 Commander must be run as an administrator. You can run the program in this mode by starting Commander by right clicking the Commander icon and then selecting Run as Administrator. If the computer is not currently logged in as an administrator…

2 Commander Help does not work on Windows 7

Commander requires WinHlp32.exe for its Windows help system. Vista and Windows 7 does not include this file. Properly installing the appropriate file for your Windows version will correct the problem. You can download and install the file by following the…

3 Commander sometimes stops scanning or displays other errors when running on a laptop computer.

Laptop computers use background software to monitor and conserve battery voltage. This software can sometimes interfere with Commander in an attempt to prevent battery discharge. Symptoms listed above may occur when battery is approaching warning levels.…

4 How can I customize alarm action when Commander is used with the Watlow 96 control?

Watlow Series 96 Watlow provides a Low and a High Alarm for each Alarm. Commander is setup to annunciate both conditions as standard. You can also edit the Commander Modbus Table to annunciate just the High or the Low alarm condition if desired. From the…

5 How do I backup the setup files for Commander?

Before updating Commander software it is recommended that the configuration files be backed up. Below is a list of files that should be backed up. To Backup Commander Configuration Files 1) Search with Windows Explorer in the directory that Commander was…

6 How do I customize alarm action within Commander when used with Watlow 986-989 controllers?

Watlow Series 986-989 Uses Commanders Watlow 988 Modbus Table. Watlow provides a Low and a High Alarm for each Alarm. The Modbus address 3 contains the status for both alarms. Due to this arrangement Commander can be set up to either signal the High or the…

7 How do I customize alarm action within Commander when using with Watlow 981-984 Controllers?

Watlow Series 981-984 Uses Commanders Watlow 982 Modbus Table. Commander does not support the method that Watlow uses for storing the ramp/dwell profile setpoints and therefore does not have the capability to display, change or view these values. Watlow provides…

8 How do I customize alarms within Commander when used with Watlow F4 Controls.

Watlow Series F4 Watlow provides a Low and a High Alarm for each Alarm. Commander is setup to annunciate both conditions as standard. You can also edit the Commander Modbus Table to annunciate just the High or the Low alarm condition if desired. From the…

9 How do I send a Text Message to a Cell Phone on Alarm with Commander?

Most cell phone carriers have provisions where you can send a text message via email. This can be used to send a text message from Commander. Below is a list of formats for how this is done with a number of the major cell phone carriers. If yours is not listed…

10 How do I setup and wire the IC108A RS232 <--> RS485 converter?

W iring & Hardware Setup IC108A (RS232-RS485) Converter Setup If the Model IC108A was purchased with the Commander, the converter has been pre-set to work with the software package. If not, the following jumper/switch positions are required for proper…

11 How do I setup Commander to operate with a West/ Partlow MLC control system?

West/Partlow MLC The MLC multi-loop control system easily interfaces with Commander Software. The Buss Communications Module must be one that provides for Modbus Communications. Commander is compatible with both the single and Four loop Loop control modules…

12 How do I setup email on alarm?

Recent versions of Outlook do not easily allow other programs (including Commander) to send emails. User intervention for all emails sent from other programs. Due to this restriction we recommend the use of an email program other than Outlook to handle Commanders…

13 How do I setup my Honeywell controls for use with Commander?

Using Commander with Honeywell Controls Control Models: Developed for 2300/3300 series controls, however should work with most Honeywell manufactured controls. Control Parameter Setup: (Parameters derived from 2300 series controls) "SET COM" 1) ComSTR: MODB…

14 How do I upgrade the number of loops in Commander without a floppy drive?

We can email the configuration files. If your computer has a floppy drive UNZIP the files and place the files on a floppy. Do not place the files in a folder on the floppy. If your computer does not have a floppy UNZIP and place the files on one of your hard…

15 How do I use Commander or Commander Remote with Access 2000 or 2002?

Commander Version 4.2.17 (Commander Remote 1.0.21) now recognizes Access 97, 2000 and 2002 files. This allows direct manipulation with any of these versions of Access. Commander is shipped with Access 97 files as default. Copies of the files in the various…

16 How to add custom buttons to Commander for West 4400

Setting up Custom Buttons in Commander for use with West 4400 controls. Commander software includes an option that allows the user to design a set of custom buttons that will be available on the single loop display. All controls that utilize these buttons…

17 How to add custom Buttons to Commander for West EC-44

Setting up Custom Buttons in Commander for use with West EC-44 controls. Commander software includes an option that allows the user to design a set of custom buttons that will be available on the single loop display. All controls that utilize these buttons…

18 How to use West EC-44 with Commander Software

EC-44 RS485 Communication Notes Relating to Commander Default Communication settings for EC-44: Protocol: Modbus RTU Baud: 19.2K Parity: None Data Bits: 8 Stop Bits: 1 Slave ID: None We have developed three tables of parameters that can be used for the EC-44…

19 I am having trouble communicating between Commander and my 6100 series control. What information is needed so that you can help?

In order for me to help we will need: 1) Please provide a more detailed description of the problem and its history. 2) Details on the communications port or converter (brand name, part number etc.). 3) Screen shots of the following screens (Use Print Screen…

20 I can't print with Commander. Commander sometimes closes when I attempt to print.

In Windows select a valid printer for the default printer. This should correct the problem.

21 I cannot get a response from the Setup Modbus Adapters button and a box saying MSVBVM50.DLL is missing is shown.

Commander requires MSVBVM50 .DLL that is no longer included in Windows Vista and Windows 7 and later versions. If the file is missing you may get a message from Windows and Setup Modbus Adapters button will not work in the communication setup. The file can…

22 I received an error when starting data logging that msjter35.dll is missing. What can I do?

This error is caused by a missing file in Commander 4.2.16 package and will be corrected on the next release. Many computers have this file already installed and will not be affected. To work around install Commander Remote on the computer that is displaying…

23 Modbus Table Update For Commander (Added EC-44)

Modbus Table File Update for Commander Software: Includes Tables for West EC-44 Control. Instructions: Download by clicking on the link below. Unzip the file and replace your ModbusTables file. The file is located in Modbus subfolder in the location that…

24 Setting speed code and maximum loops for Comms A in Commander Comms Setup

Communications 1) Start Commander and click START COMMS to navigate to Commander's main screen. 2) Navigate to the following menu at the top of the Commander Main screen HELP/SYSTEM INFO. 3) Under SYSTEM SUMMARY find the listing for processor and make a note…

25 Single Loop Display Is Not Displayed Properly

This is an apparent bug in Commander version 4.2.16 that seems to be related to a configuration issue. To reset the sizing and correct the issue: 1) Close Commander 2) In Window explorer search for SglLoop.txt (It will be in the directory that Commander was…

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